Lucky Heart Necklace

Q: Can I cancel my order?

A: Yes—cancel within 8 hours of placing your order by emailing Support@cotajewelry.com.

Q: What is your return window?

A: Returns are accepted within 90 days of receipt.

Q: How do I start a return?

A: Contact us first. Please don’t send items back to the original sender address—an approved return address will be provided by email. CotaJewelry

Q: Who pays return shipping?

A: Return shipping cost is the customer’s responsibility.

Q: What condition must items be in?

A: Items must be unused, undamaged, and in original packaging.

Q: When will I receive my refund?

A: Approved refunds are processed within 5–10 business days to the original payment method after inspection.

Q: Are shipping fees refundable? Do you charge restocking fees?

A: Original shipping fees (if any) are non-refundable, and no restocking fees apply.

Q: Are personalized/custom items returnable?

A: No—personalized or custom-made items are not eligible for return or refund.

CotaJewelry pieces are crafted from high-performance materials and undergo strict physical and chemical testing to stand up to everyday wear. Each design is made to be life-ready—tarnish-resistant, water-resistant, and hypoallergenic.

If you’re not satisfied with the quality of your purchase for any reason, our 1-year warranty provides peace of mind and support.

Q: How long does processing take?

A: 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

Q: How long does delivery take?

A: Shipping Method: Standard Shipping (Tracked)

Delivery times vary by destination country:

Germany: 3–7 business days

United Kingdom: 3–5 business days

France & Netherlands: 3–7 business days

United States & Canada: 4–8 business days

Australia: 5–15 business days

New Zealand: 5–9 business days

Singapore: 5–9 business days

Delivery times are estimates and may vary due to customs clearance or local carrier delays.

Q: Will I receive tracking information?

A: Yes—tracking details will be emailed once your order has been dispatched.

Q: Do I need to pay customs or import duties?

A: No—customs duties and import taxes are covered by CotaJewelry.

Q: Can I change my shipping address after ordering?

A: Please ensure your address is accurate at checkout. If changes are needed, contact us before your order is shipped.

Q: Does CotaJewelry include a gift box?

A: Yes—every piece arrives in a premium gift box, refined and gift-ready.

Q: What payment methods do you accept?

A: We accept major payment methods including Visa, Mastercard,Klarna, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more (availability may vary by country).

Q: How do I care for my jewelry?

A: Keep it dry and store it properly. Avoid water, perfume, and chemicals; wipe with a soft, dry cloth after wear; store separately in a dry jewelry box or pouch.

Q: Can I wear it in the shower or while swimming?

A: No—avoid moisture. Remove jewelry before showering or swimming to protect the finish and shine.

Q: How should I clean my jewelry?

A: Gently wipe with a soft, dry cloth. Avoid alcohol or strong cleaners.

Q: How should I store jewelry to prevent scratches/tarnish?

A: Store pieces separately in a dry pouch or jewelry box to prevent scratching and keep luster.