🛡️ CotaJewelry | Privacy Policy

Last updated: September 19, 2025

At CotaJewelry, we are deeply committed to protecting your privacy and providing a safe, transparent, and premium shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, place an order, or otherwise interact with our services (the “Services”).

By accessing or using our Services, you agree to the terms described in this Privacy Policy.

📂 1. Information We Collect

We may collect the following categories of personal information to serve you better:

Contact Details: Your name, billing address, shipping address, phone number, and email address.

Payment Information: Credit/debit card details and transaction confirmations. Please note all payments are processed securely by third-party processors via industry-standard SSL encryption.

Account Details: Login credentials, customer preferences, and saved account settings.

Order History: Products viewed, items added to the cart, purchases, and returns or exchanges.

Communications: Any messages, feedback, or inquiries you send to our customer service team.

Device & Usage Data: IP address, browser type, device information, and site navigation behavior.

🍪 2. Cookies & Tracking Technologies

Our website utilizes cookies and similar tracking technologies (such as pixels from Shopify, Google, and social media platforms) to:

• Keep your shopping cart saved,

• Understand how you navigate our store,

• Enhance your overall browsing experience, and

• Deliver relevant product updates and advertisements.

Your Choice: You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our Services.

⚙️ 3. How We Use Your Information

Your information is used strictly for purposes directly related to providing a high-quality service, including:

Order Processing & Fulfillment: Confirming your purchases, arranging secure shipping, and handling returns or exchanges.

Customer Support: Responding to your inquiries, updating order statuses, and providing after-sales care.

Marketing Communications: Sending promotional materials or brand updates only if you have explicitly chosen to subscribe. You may opt out or unsubscribe at any time.

Security & Fraud Prevention: Monitoring transactions to protect your payments, prevent fraudulent activity, and ensure website security.

Legal Compliance: Responding to lawful government requests and enforcing our Terms of Service.

❌ 4. What We Do Not Do

We respect your data integrity and operate under strict brand rules:

• We do not sell, rent, or trade your personal information to third parties.

• We do not use your personal photos, reviews, or private data in marketing materials without your explicit prior consent.

• We do not collect or harvest personal data for the sole purpose of resale or third-party giveaways.

🤝 5. Sharing Your Information

We share your data only with trusted partners necessary to run our business:

Service Providers: With Shopify (our hosting provider) and other essential partners such as payment gateways, logistics carriers, and technical support systems.

Legal Authorities: With law enforcement or legal entities if required by law or to protect our brand's legal rights.

All our third-party partners are strictly required to handle your information securely and in compliance with regional data protection regulations.

🔒 6. Data Security & Retention

Security Measures: We implement advanced technical and organizational safeguards. All payment pages are fully protected with SSL encryption. While no system is 100% secure, we continuously monitor our store to protect your data.

Data Retention: We keep your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve corporate disputes, or enforce our agreements. Once no longer required, data is permanently erased or anonymized.

🇪🇺 7. Your Privacy Rights (GDPR / CCPA)

Depending on where you reside (such as the EU, UK, or United States), you hold the following rights regarding your personal data:

Access & Portability: Request a copy of the personal data we hold about you.

Correction: Request the update or rectification of inaccurate personal details.

Deletion: Request the complete erasure of your data, provided it is no longer legally required for tax, order history, or financial audits.

How to Exercise Your Rights: Contact us at Support@cotajewelry.com. We may verify your identity before processing your request to protect your security.

👶 8. Children’s Privacy

Our Services are not designed for or targeted at individuals under the age of 13 (or under 16 in certain European jurisdictions). We do not knowingly collect personal information from children.

🌍 9. International Data Transfers

As a global brand, your data may be transferred to and stored on servers located outside your country of residence (including the United States and other global Shopify data centers). We utilize Standard Contractual Clauses and trusted encryption to ensure your data receives equivalent protection worldwide.

🤝 10. Contact Us

If you have any questions about this Privacy Policy, your rights, or how your personal information is handled, please reach out to our dedicated care team:

Brand Support: Support@cotajewelry.com

Trade Name: CotaJewelry