Payment Methods

We offer a secure, seamless checkout experience with multiple payment options. Available methods may vary by device, browser, and region—your final options will be shown at checkout.

Accepted Payment Options

Cards
• Visa
• Mastercard
• American Express
• UnionPay
(Additional card options may appear at checkout.)

Express Checkout
• Apple Pay
• Google Pay
• Shop Pay

Alternative Payment
• PayPal

Supported Currencies

We accept the following currencies based on your region:

  • EUR (Germany, France, Netherlands)

  • GBP (United Kingdom)

  • USD (United States)

  • CAD (Canada)

  • AUD (Australia)

  • NZD (New Zealand)

  • SGD (Singapore)

Your order will be charged in the currency displayed at checkout. If your bank account is in a different currency, your bank or payment provider may apply conversion rates and/or foreign transaction fees.

If a Payment Doesn’t Go Through
If your payment is declined or fails, please try:
• Confirming card details and billing information (name/ZIP/postcode)
• Using a different card or PayPal
• Contacting your bank to authorize the transaction
• Switching device/browser for Apple Pay or Google Pay

Need assistance? Email us at support@cotajewelry.com.

Pending Charges / Billing Exceptions
If you see a charge but don’t receive an order confirmation, it may be a temporary authorization hold. These are typically released automatically by your bank within 3–10 business days (timing varies by issuer).

To help us resolve it quickly, please email support@cotajewelry.com with:
• The email used at checkout
• Date/time and amount of the charge
• Payment method used
• Last 4 digits of the card (please do not share full card details)

Billing Descriptor
Charges may appear on your statement as cotajewelry or shopify*cotajewelry (the exact descriptor can vary by bank and payment provider).

Taxes / VAT
Product prices on our website are tax-inclusive (VAT included where applicable). Final tax/VAT details are shown at checkout and/or on your invoice.

Payment Security
All payments are processed through encrypted connections (SSL). We never store your full card information.