💎 CotaJewelry | Shipping Policy

At CotaJewelry, we are dedicated to delivering a seamless, refined, and worry-free shopping experience with reliable worldwide shipping.

🌍 1. Free Worldwide Shipping

Complimentary Delivery: We proudly offer complimentary free tracked shipping on all orders globally, including remote and rural areas.

Premium Packaging: Every piece of jewelry is carefully packaged to ensure a safe delivery and an elegant arrival experience.

⏱️ 2. Order Processing Time

Processing Window: All orders are processed within 1–5 business days to ensure the highest quality control and packaging standards before dispatch.

Weekend & Holiday Policy: Orders placed on weekends or public holidays will begin processing on the following business day.

🚚 3. Shipping Times & Tracking

Standard Tracked Shipping: Most international deliveries arrive within 3–7 business days after shipment, depending on your destination.

Checkout Accuracy: The exact shipping time and real-time estimate for your specific location will be calculated and displayed dynamically at checkout.

Order Tracking: Full tracking is included with every single order. A tracking confirmation link will be automatically emailed to you as soon as your package leaves our fulfillment center.

🏠 4. Address Confirmation & Changes

Accuracy Requirements: Please ensure your shipping address, phone number, and email are fully complete and correct at checkout.

Changes Before Shipment: If you need to correct or modify your delivery information, you must contact our support team immediately before the order is marked as shipped. CotaJewelry is not responsible for lost packages due to incorrect addresses provided by the customer.

💰 5. Customs, Duties & Taxes

Standard DDP Coverage: Standard import duties and taxes are fully covered and prepaid by CotaJewelry. No additional fees will be charged under normal delivery conditions.

Recipient Responsibility: In rare cases where the destination country enforces strict local regulations requiring the recipient to handle customs clearance personally, any specific local administrative fees or taxes incurred will be the sole responsibility of the customer.

Non-Refundable Condition: If a package is abandoned, destroyed, or returned by local authorities because the recipient refuses or fails to cooperate with the required customs clearance process, no refund will be issued.

🤝 6. Need Help?

Our dedicated customer care team is always here to monitor your shipment and ensure your parcel arrives smoothly and securely.

Brand Support: Support@cotajewelry.com Trade Name: CotaJewelry