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A Private Note from Miss Cota 💌

Hi beautiful! I'm Miss Cota. 👋

Many people ask me why, in an era where everyone prioritizes efficiency, I still insist on doing something as "labor-intensive" as the Lucky Scoop. 💭

The answer lies in my childhood. I still remember the flutter in my heart when I received my first sparkly gift—the anticipation of the unknown, the pure joy of being touched by luck. ✨

As I grew up, I realized that in the adult world, this kind of simple happiness has become rare. That’s why I founded COTAJEWELRY. I see it as a "delivery of luck." 🍀

The moment you place an order, only one thing is on my mind: "How can I make sure this beautifully wrapped box brings a genuine smile to your face the second you open it?" 😊

For that one smile, I stick to the "slowest" way of doing things: 🕯️

🌟 Every piece is an equal surprise: In my studio, there is no "expensive" or "cheap." Every piece is an art waiting to be cherished. Each one deserves to be treated with tenderness. 💖

🎀 Every package is sealed by my hands: I insist on hand-packing every single order. From picking the jewelry to finally tying the ribbon—every step carries the warmth of my fingertips. 🥰

🌊 Every promise crosses mountains and seas: Only pieces I would wear myself make it into your Scoop. And I provide Free Worldwide Shipping. Because joy shouldn’t have a price of entry! ✈️

I don't need to be a cold, high-end luxury brand. I just want to be the Miss Cota who understands your style and brings you a little extra luck. 🌈

I hope to earn your trust and support. Let’s start this journey of luck together! 🤝✨

With Love, Miss Cota
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✨

Tarnish-Free Quality

Skin-friendly & designed for daily sparkle.

✈️

Free Global Shipping

No hidden fees. We deliver luck to your door.

🎀

Hand-Packed with Love

Every scoop is curated by Miss Cota’s hands.

💖

Happiness Guaranteed

Not just jewelry, but a delivery of pure joy.

Help & FAQ

Returns & Refunds

Q: Can I cancel my order?

A: Yes—cancel within 8 hours of placing your order by emailing Support@cotajewelry.com.

Q: What is your return window?

A: Returns are accepted within 30 days of receipt.

Q: How do I start a return?

A: Contact us first. Please don’t send items back to the original sender address—an approved return address will be provided by email. CotaJewelry

Q: Who pays return shipping?

A: Return shipping cost is the customer’s responsibility.

Q: What condition must items be in?

A: Items must be unused, undamaged, and in original packaging.

Q: When will I receive my refund?

A: Approved refunds are processed within 5–10 business days to the original payment method after inspection.

Q: Are shipping fees refundable? Do you charge restocking fees?

A: Original shipping fees (if any) are non-refundable, and no restocking fees apply.

Q: Are personalized/custom items returnable?

A: No—personalized or custom-made items are not eligible for return or refund.

Shipping

Q: How long does processing take?

A: To ensure absolute transparency and the highest quality, Miss Cota personally selects the latest jewelry designs and films the entire process for every order that requires video capture.

Because we take this extra step to guarantee the integrity of your pieces, our processing time is approximately 1–5 business days. We appreciate your patience and trust in our commitment to excellence.

(Orders placed on weekends or public holidays are processed the next business day.)

Q: How long does delivery take?

A: Shipping Method: Standard Shipping (Tracked)

Delivery times vary by destination country:

Germany: 3–7 business days

United Kingdom: 3–5 business days

France & Netherlands: 3–7 business days

United States & Canada: 4–8 business days

Australia: 5–15 business days

New Zealand: 5–9 business days

Singapore: 5–9 business days

Delivery times are estimates and may vary due to customs clearance or local carrier delays.

Q: Will I receive tracking information?

A: Yes—tracking details will be emailed once your order has been dispatched.

Q: Do I need to pay customs or import duties?

A: No—customs duties and import taxes are covered by CotaJewelry.

Q: Can I change my shipping address after ordering?

A: Please ensure your address is accurate at checkout. If changes are needed, contact us before your order is shipped.

Gift Packaging

Q: Does CotaJewelry include a gift box?

A: Yes—every piece arrives in a premium gift box, refined and gift-ready.

Payments

Q: What payment methods do you accept?

A: We accept major payment methods including Visa, Mastercard,Klarna, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more (availability may vary by country).

Jewelry Care

Q: How do I care for my jewelry?

A: Keep it dry and store it properly. Avoid water, perfume, and chemicals; wipe with a soft, dry cloth after wear; store separately in a dry jewelry box or pouch.

Q: Can I wear it in the shower or while swimming?

A: No—avoid moisture. Remove jewelry before showering or swimming to protect the finish and shine.

Q: How should I clean my jewelry?

A: Gently wipe with a soft, dry cloth. Avoid alcohol or strong cleaners.

Q: How should I store jewelry to prevent scratches/tarnish?

A: Store pieces separately in a dry pouch or jewelry box to prevent scratching and keep luster.