Q: Can I cancel my order?

A: You may request to cancel your order for free within 8 hours of placing it. If you wish to cancel after 8 hours but before the item has been shipped, a 6% bank handling fee will be deducted from your refund.To cancel your order, please contact us at Support@cotajewelry.com.

Q: What is your return window?

A: Returns are accepted within 30 days of receipt.

Q: How do I start a return?

A: Contact us first. Please don’t send items back to the original sender address—an approved return address will be provided by email. CotaJewelry

Q: Who pays return shipping?

A: Return shipping cost is the customer’s responsibility.

Q: What condition must items be in?

A: Items must be unused, undamaged, and in original packaging.

Q: When will I receive my refund?

A: Approved refunds are processed within 5–10 business days to the original payment method after inspection.

Q: Are shipping fees refundable? Do you charge restocking fees?

A: Original shipping fees (if any) are non-refundable, and no restocking fees apply.

Q: Are personalized/custom items returnable?

A: No—personalized or custom-made items are not eligible for return or refund.

Q: How long does processing take?

A: To ensure absolute transparency and the highest quality, Miss Cota personally selects the latest jewelry designs and films the entire process for every order that requires video capture.

Because we take this extra step to guarantee the integrity of your pieces, our processing time is approximately 1–5 business days. We appreciate your patience and trust in our commitment to excellence.

(Orders placed on weekends or public holidays are processed the next business day.)

Q: How long does delivery take?

A: Shipping Method: Standard Shipping (Tracked)

Delivery times vary by destination country:

Germany: 3–7 business days

United Kingdom: 3–5 business days

France & Netherlands: 3–7 business days

United States & Canada: 4–8 business days

Australia: 5–15 business days

New Zealand: 5–9 business days

Singapore: 5–9 business days

Delivery times are estimates and may vary due to customs clearance or local carrier delays.

Q: Will I receive tracking information?

A: Yes—tracking details will be emailed once your order has been dispatched.

Q: Do I need to pay customs or import duties?

A: No — standard customs duties and import taxes are fully covered and prepaid by CotaJewelry.

In most cases, you will not need to pay any additional fees upon delivery.

However, in rare situations where local regulations require the recipient to personally complete customs clearance, or where specific local administrative fees or taxes apply, these charges will be the responsibility of the recipient.

If the recipient refuses or fails to complete the required customs procedures, resulting in the package being held, destroyed, or returned by local authorities, the order will not be eligible for a refund.

Q: Can I change my shipping address after ordering?

A: Please ensure your address is accurate at checkout. If changes are needed, contact us before your order is shipped.

Q: Does CotaJewelry include a gift box?

A: Yes—every piece arrives in a premium gift box, refined and gift-ready.

Q: What payment methods do you accept?

A: We accept major payment methods including Visa, Mastercard,Klarna, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more (availability may vary by country).

Q: How do I care for my jewelry?

A: Keep it dry and store it properly. Avoid water, perfume, and chemicals; wipe with a soft, dry cloth after wear; store separately in a dry jewelry box or pouch.

Q: Can I wear it in the shower or while swimming?

A: No—avoid moisture. Remove jewelry before showering or swimming to protect the finish and shine.

Q: How should I clean my jewelry?

A: Gently wipe with a soft, dry cloth. Avoid alcohol or strong cleaners.

Q: How should I store jewelry to prevent scratches/tarnish?

A: Store pieces separately in a dry pouch or jewelry box to prevent scratching and keep luster.