Client Care
Help & FAQ
Quick Summary
Free shipping on orders , 1–3 business days processing, 3–7 working days delivery, tracking emailed after dispatch, and customs & duties covered. Cancel within 8 hours, and returns are accepted within 90 days of receipt. Jewelry care: avoid water/chemicals, wipe with a soft dry cloth, and store in a dry pouch/box.
Jewelry Care
Q: How do I care for my jewelry?
A: Keep it dry and store it properly. Avoid water, perfume, and chemicals; wipe with a soft, dry cloth after wear; store separately in a dry jewelry box or pouch.
Q: Can I wear it in the shower or while swimming?
A: No—avoid moisture. Remove jewelry before showering or swimming to protect the finish and shine.
Q: How should I clean my jewelry?
A: Gently wipe with a soft, dry cloth. Avoid alcohol or strong cleaners.
Q: How should I store jewelry to prevent scratches/tarnish?
A: Store pieces separately in a dry pouch or jewelry box to prevent scratching and keep luster.
Gift Packaging
Q: Does CotaJewelry include a gift box?
A: Yes—every piece arrives in a premium gift box, refined and gift-ready.
Shipping
Q: Do you offer free shipping worldwide?
A: Yes.
Q: How long does processing take?
A: 1–3 business days. Orders placed on weekends/holidays ship the next business day.
Q: How long does delivery take?
A: Fast Global Delivery
Most orders arrive within 3-7 business days.Your exact delivery date will be calculated at checkout based on your specific location.
Note: Delivery times are estimates and may vary due to customs clearance or local carrier delays.
Q: Will I receive tracking information?
A: Yes—tracking details will be emailed once your order has been dispatched.
Q: Do I need to pay customs or import duties?
A: No—customs & duties are covered by CotaJewelry.
Returns & Refunds
Q: Can I cancel my order?
A: Yes—cancel within 8 hours by emailing Support@cotajewelry.com.
Q: What is your return window?
A: Returns are accepted within 14 days of delivery.
Q: How do I start a return?
A: Contact us first for the return address before sending anything back.
Payments
Q: What payment methods do you accept?
A: We accept major payment methods including Visa, Mastercard, klarna,American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more (availability may vary by country).
Gift Packaging
Q: Does CotaJewelry include a gift box?
A: Yes—every piece arrives in a premium gift box, refined and gift-ready.
Contact
24/7 customer service
You can reach us anytime at Support@cotajewelry.com. We reply to all emails within 24 hours (often sooner).