Q: Can I cancel my order?
A: Yes—cancel within 8 hours of placing your order by emailing Support@cotajewelry.com.
Q: What is your return window?
A: Returns are accepted within 30 days of receipt.
Q: How do I start a return?
A: Contact us first. Please don’t send items back to the original sender address—an approved return address will be provided by email. CotaJewelry
Q: Who pays return shipping?
A: Return shipping cost is the customer’s responsibility.
Q: What condition must items be in?
A: Items must be unused, undamaged, and in original packaging.
Q: When will I receive my refund?
A: Approved refunds are processed within 5–10 business days to the original payment method after inspection.
Q: Are shipping fees refundable? Do you charge restocking fees?
A: Original shipping fees (if any) are non-refundable, and no restocking fees apply.
Q: Are personalized/custom items returnable?
A: No—personalized or custom-made items are not eligible for return or refund.